Privacy Policy
Last Updated: January 8, 2026
1. Introduction
Al-Medina Dates ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website almedinadates.co.za and use our services.
This policy complies with the Protection of Personal Information Act (POPIA) of South Africa and the General Data Protection Regulation (GDPR) where applicable.
2. Information We Collect
2.1 Personal Information
- Contact Information: Name, email address, phone number, delivery address
- Account Information: Username, password (encrypted)
- Payment Information: Processed securely through PayFast (we do not store full card details)
- Order History: Products purchased, order dates, amounts
2.2 Automatically Collected Information
- Device Information: IP address, browser type, device type
- Usage Data: Pages visited, time spent, click patterns
- Cookies: See our Cookie Policy for details
3. How We Use Your Information
- Process and fulfill your orders
- Communicate with you about orders, shipping, and customer service
- Send marketing communications (with your consent)
- Improve our website and services
- Detect and prevent fraud
- Comply with legal obligations
4. Legal Basis for Processing (POPIA/GDPR)
- Contract Performance: To fulfill your orders
- Consent: For marketing communications and non-essential cookies
- Legitimate Interests: To improve our services and prevent fraud
- Legal Obligation: To comply with tax and accounting requirements
5. Information Sharing
We may share your information with:
- Payment Processors: PayFast for secure payment processing
- Delivery Partners: Courier services to deliver your orders
- Service Providers: Hosting, email services, analytics (Google Analytics)
- Legal Requirements: When required by law or to protect our rights
We never sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- SSL/TLS encryption for data transmission
- Secure password hashing
- Regular security audits
- Access controls and authentication
- Secure payment processing via PCI-compliant providers
7. Your Rights (POPIA/GDPR)
You have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Limit how we use your data
- Portability: Receive your data in a portable format
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Unsubscribe from marketing at any time
To exercise these rights, contact us at: privacy@almedinadates.co.za
8. Data Retention
We retain your personal data for:
- Account Data: Until you request deletion or account closure
- Order Data: 7 years for tax and accounting purposes
- Marketing Data: Until you unsubscribe
- Analytics Data: 26 months (Google Analytics default)
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us.
10. International Data Transfers
Your data is primarily stored in South Africa. If transferred internationally, we ensure adequate safeguards are in place as required by POPIA.
11. Updates to This Policy
We may update this privacy policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes acceptance of changes.
12. Contact Us
For privacy-related questions or concerns, contact us:
- Email: privacy@almedinadates.co.za
- Phone: +27 83 494 7555
- Address: Nirvana Drive, Lenasia, Johannesburg, 1820
Information Regulator (South Africa):
If you believe your privacy rights have been violated, you may lodge a complaint with the
Information Regulator at inforegulator.org.za